IT Support Analyst – Senior Process Associate - French
Genpact
Bucuresti, Romania
2 zile în urmă

Responsibilities

  • Troubleshoots client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)
  • Troubleshoots telephone and VOIP issues
  • General Windows Troubleshooting (Reboot, Cleanup, Drivers)
  • Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
  • Basic Printer Troubleshooting
  • Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)
  • Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider)
  • Assist with ensuring all computers are Bitlocker enabled
  • Ensure all users are conditional access enabled
  • Ensure AMP is running on all workstations
  • Basic troubleshooting of file permissions on local file shares, SharePoint, and Teams
  • Excellent service to Dentsply Sirona associates
  • Assist with keeping Windows 10 OS on the latest DS supported patch version
  • Ensures users with security concerns are addressed in a timely fashion and reports back to the security team the result.
  • Assist in the creation of the IT Support knowledge base
  • Analyze / Resolve Global Service Desk Issues
  • 24x7 on-call support as needed
  • Qualifications

    Minimum qualifications

  • Relevant experience in IT, specifically supporting end-users
  • Knowledge and skills supporting Active Directory
  • Knowledge and skills using IT Service Management Tools
  • Strong troubleshooting skills to triage issues related to applications and hardware
  • Must be able to engage in problem-solving skills to help identify and solve potential issues
  • Preferred : Associates degree in Computer Science or similar field
  • Microsoft M365 applications experience
  • Familiar with Cisco VPN
  • Ability to communicate in writing and verbally with associates in their native language
  • Individuals must be able to communicate clearly and concisely with both technical and non-technical individuals.
  • Individuals must be able to make decisions based on Dentsply Sirona International Computer Usage Policy and be able to determine appropriate actions as they apply to the policy.
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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