SAP Logistics Primary Support Engineer [5.000 - 10.000 RON]
LeoHR
Urziceni, Romania
2 zile în urmă

Salary 5.000 - 10.000 RON net per month

Requirements :

  • Minimum 3 years of IT experience with 2 years as SAP support analyst / consultant
  • Bachelor's Degree in Engineering / Computer Science / Information Technology or equivalent
  • Fluent in English, it is mandatory
  • French language skills - nice to have;
  • ITIL level I certification - nice to have;
  • Strong experience in incident and problem-solving management
  • Good knowledge of SAP logistic modules (SD, MM, WM, PP)
  • Experience in writing user guides, knowledge base entries
  • The presence of mind to respect the limits of discretion and escalate important / urgent issues to management where appropriate
  • Utterly trustworthy, honest and reliable
  • Responsibilities :

  • The SAP logistic support is in charge of acknowledging incident / service request for the SAP logistic modules, analyzing and solving the issues in accordance within the SLAs.
  • Main Tasks :

  • To provide 1st Level support on SAP Logistic modules MM, WM, SD, PP.
  • In particular she / he will

  • Acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
  • Support the business in the use of SAP system, in the respect of the established SAP Core Model procedures and best practices ( How-to' requests)
  • Provide the users with existing user-guides and / or create new user guides and documentation where necessary;
  • Support the business with exceptional updates of data in the SAP system when necessary or other service requests;
  • Address Incidents (bugs) or Requests for Change (system evolutions) to the 2nd and 3rd level of support
  • Ensure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
  • Contribute to the proactive identification of business needs for system evolution and enhancement.
  • She / he will also be responsible for the 1st level of support for other applications or interfaces, in the logistic domain, and strictly related to SAP, in collaboration with external partners.
  • Technologies :
  • IT Support
  • More :

    leoHR furnizeaza servicii de selectie si recrutare specializata, livreaza servicii si strategii in zona de retentie prin serviciul star Stay Interview : stayIN, servicii de consultanta in managementul resurselor umane, precum si servicii de formare profesionala / training.

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