IT Service Desk Analyst with German and English
Sales Consulting
Cluj-Napoca, Romania
1 zi în urmă

Our client is specialized in the furniture industry who has nearly 100 years of experience in developing workspaces.

They provide a range of support services for the office furniture market and offer you an office space planning, helps companies and their employees to work more effectively and comfortably.

Responsibilities :

  • Responding to requests for technical assistance via phone or electronically
  • Diagnosing and resolve technical hardware and software issues
  • Researching questions using available information resources
  • Advising users for appropriate action
  • Following standard help desk procedures
  • Being involved to administer help desk software
  • Redirecting problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions in knowledge base
  • Staying updated with current system information and changes
  • Requirements :

  • Minim 1 year work experience in IT support positions
  • Strong Windows OS and MS Office skills
  • Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
  • Analytical skills (ability to analyze and synthesize), team-player, manages time and workload effectively
  • Advanced knowledge of English and German languages
  • IT / Technical University degree or student would be a plus
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