User Researcher
Cluj-Napoca, Romania
3 zile în urmă


  • Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
  • Execute qualitative and quantitative UX research throughout the design and development lifecycle, from early strategic direction through post-release validation
  • Use a wide range of research methods, including ethnography / field research, participatory design, journey lines, interviews, concept testing, surveys, diary studies, usability studies, data analytics
  • Collaborate with broader departments including product managers, designers, engineering, documentation and analytics to create research proposals through understanding the business needs, research goals and target customers
  • Identify and prioritize actionable results based on research. Communicate research findings and ensure the insights are translated into actionable direction through presentations, posters, graphics, displays, workshops, wireframes, etc
  • Apply usability heuristics and knowledge of current design best practices to evaluate new and existing features and offer viable suggestions for improvements
  • Lead design-thinking and other workshops to continually increase customer empathy across the broader organization
  • Provide expert reviews and drive the creation and adoption of new research methods and tools
  • Share research expertise and knowledge with others, and encourage the wider team to actively participate in UX Research, to improve organizational capability and challenge team thinking
  • You might have opportunities for working on projects requiring low-fidelity prototypes, heuristic reviews, web analytics, data mining, card sorting
  • Qualifications :

  • Bachelor’s or Master’s degree in the area of Cognitive, Behavioral, Experimental or Industrial Psychology, Human Factors, or Human-Computer Interaction and / or comparable certifications and experience would be nice to have
  • Considerable knowledge and hands-on know-how in planning and execution of a wide range of qualitative and quantitative research methods / techniques (usability testing, A / B testing, ethnography, contextual enquiry, user personas, journey mapping, surveys, competitor analysis, statistical analysis) and ability to come up with creative research solutions as needed
  • Outstanding interpersonal skills in conducting live / field interviews, as well as remote user studies
  • Fluency in user-centered design best practices, as well as knowledge of usability principles and techniques
  • Expertise with data analysis and how to meaningfully convey research findings / insights into actionable recommendations and visualizations
  • Excellent communication, presentation and persuasion skills with cross-functional teams and stakeholders; experience working in a collaborative environment
  • Experience of using and managing the use of online research tools , online surveys
  • Ability to run prototype testing using tools like InVision, Figma
  • Strong track record of research results impacting product strategy and development
  • A self-starter. Able to work pragmatically in an extremely fast-paced environment
  • 8x8 Benefits :

  • 25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days)
  • Participation in the company’s bonus scheme based on company
  • Private Pension
  • Group Life Insurance
  • Private Healthcare
  • Meal Tickets
  • Telecom allowance
  • New born allowance
  • Christmas and Easter Allowance
  • Gym membership
  • Employee engagement activities and events
  • Learning and training initiatives
  • Flexible working schedule
  • Restricted stock unit : generous grant of stocks that you receive when singing with us, enabling you to own a part of the company
  • Working 8x8 :

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers,
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