Glover Specialist II (They/She/He)
Glovo
Timisoara, Romania
4 zile în urmă

About Glovo :

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example : she / her / hers, he / him / his, they / them / theirs, etc).

Your work-life opportunity :

Join us as an Operations Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Be a part of a team where you will :

  • Support daily operations through operational supervision and analysis of KPIs
  • Be responsible for forecasting number of couriers needed based on expected demand
  • Launch new cities and set them up operationally
  • Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers (our couriers)
  • Have a Data sensitive approach, making sure that all the information is transferred to our database and reports
  • Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
  • Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
  • Communicate effectively with the local Operations Manager on customer support processes and operations
  • Improve processes on behalf of Glovers through projects (when necessary)
  • Coordinate recruitment, training and onboardings of the entire fleet of Glovers in the new city
  • Be responsible for all documentation and contracts of Glovers in the city
  • Handle Glover payments
  • Be there for the Glovers when they need support
  • You have :

  • Previous experience in on-demand fleet management
  • Good communicator with ability and agility to solve problems
  • Being highly motivated to work for a fast-growing startup
  • Basic Excel and Data Interpretation Skills
  • Enjoy learning and adapting to new technologies
  • Have initiative, be proactive and autonomous - Glovo is also yours!
  • Have good energy and like what you do, even on bad days
  • University degree (Engineering, Administration or related areas)
  • Fluent in English
  • An empathetic, inclusive and curious attitude
  • We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

    Experience our Glovo Life benefits :

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • What you’ll find when working at Glovo :

  • Gas : We work with energy, innovation and passion for what we do. We are committed.
  • Care : We act in the best interest of a sustainable future.
  • Good vibes : We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
  • Stay Humble : We embrace mistakes and feedback to learn from them.
  • Glownership : We roll up our sleeves and get work done no matter our position and level.
  • If you believe you match these values, we look forward to meeting you!

    Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

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