Trainee Program - Tech Support Engineer
Timișoara, Romania
4 zile în urmă
source : Just Join IT

Web Technology (nice to have)

Networking (nice to have)

Shell (nice to have)

Python (nice to have)

Are you excited by the prospect of creatively solving problems and delivering exceptional customer service?

Would making an impact on the digital experiences of millions of users excite you?

Join our global Technical Support team

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running.

We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers’ online presence.

Join our unique Trainee Program (remote)

As a participant in our training program, you will gain valuable experience and make contributions through meaningful project work.

You will have the opportunity to join us for training, networking events, and engagements with company leadership. Our program is open for students and graduates.

Duration : 6 months

Salary : 6000 PLN gross / month

Apply your tech-savvy and strategic skillset

As a Technical Support Engineer Trainee, you will join our Akamai Technical Support team of engineers which works with our digital media and web customers to resolve and troubleshoot a variety of issues.

You will spend 6 months participating in live training and online courses as well as assisting in real cases. By the end of this programme, our goal is that you will be as experienced in this role as many of our TSE employees.

As a Technical Support Engineer Trainee, you will be responsible for :

  • Working with experienced Technical Support engineers to learn the proprietary product suite and assisting customers with top-tier support cases
  • Participating in the technical training program for our Global Support Engineers, which includes enhancing in-depth command line experience, text processing, and networking basics
  • Finding root causes of denial of services and slowdowns in traffic
  • Working with TSE's and local management on initiatives, research, documentation and other duties
  • Do what you love

    To be successful in this role you will :

  • Have excellent written and oral communication and presentation skills
  • Be a student / graduate in Software Engineering, Computer Science, Networks Engineering, or another STEM related field OR be technically trained
  • Be fluent in English and one additional European language such as French, German, Italian or Spanish
  • Possess ONE of below listed technical skills :
  • Demonstrate an understanding of basic principals of internet protocols such as DNS, HTTP, SSL, TCP / IP and caching
  • Possess some knowledge or experience of scripting languages such as Python or Shell scripting
  • Demonstrate some knowledge of command-line tools, features, and uses
  • Have experience with web technologies such as HTML, JavaScript, CSS
  • Work in a way that works for you

    We recognize that the way in which people want to work and deliver at their best can vary for each person.

    This is a flexible role and may be performed at your home and / or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

    Working with us

    At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.


    Through our programs we will provide you with opportunities to grow, flourish, and achieve great things. Students also gain the following benefits directly from our programs :

  • Mentorship and Training
  • Career development
  • Employment contract with our partner company
  • Private Medical Package and Multi Sport benefits available
  • Access to online training curriculum
  • Opportunity to be hired by Akamai after succesful completion
  • About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

    Join us

    Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?

    Come join us and grow with a team of people who will energize and inspire you!

    Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

    All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race / ethnicity, protected veteran status, disability, or other protected group status.

    Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination or an approved exemption, if permitted, as a condition of employment.

    We will provide additional details regarding our vaccine record submission and exemption request protocols during the hiring and onboarding process.

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