Job Responsibilities :

Lead role in Ranger program supporting call center-based advanced advocates to increase key KPIsFirst call resolutionQuality goalsDocumentation administratorsIncreased access to specialized toolsDirect engagement with internal development and engineering teamsAssigned high-priority cases by leadership as needed

Required Skills :

High level of proficiency in these skills : ResilientAble to handle high-pressure scenarios with professionalismResponds well to constructive feedback and ability to see the bigger picture (solutions one to many)Takes responsibility of own actionsAble to concentrate on tasks over extended periods of time

Desired Skills :

Root cause analysisProblem SolvingSelf-starterSelf-managingCan Do attitudeAmbassador / Liaison / Advocate for Agent and Customer experienceSituational Resolution - Do the Right thing’ attitude