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As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.
You will ack as an informed team member providing an analysis of information and project direction input.
What will your day consist of?
You will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
You will be sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
You will be logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
You will be conducting weekly calls with different OM groups, in order to review the status of the disputes
You will be having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
You will be following-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases
You will advise the Credit Analysts, Sales, Account Management teams on collection risks (if any)
You will be escalating up to Director and VP level the cases without a clear resolution path
You will be leading and / or participating in business enhancement projects across countries / regions.
Join us if you have :
Bachelor or master’s degree in business, economics or similar
Advanced English language skills, knowledge of the additional language will be a plus
2-4 years of experience in collection, accounts payable or receivable
Understanding of collection processes and financial concepts.
Good communication, negotiation, and conflict resolution skills.
Basic understanding of risk mitigation tools.
Ability to build relationship across teams and cultures
Your additional benefits package :
Medical services subscription
24 paid holidays
Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten)
Wellness program, Multisport card and free coffee, tea, and fruits
Vendors discount program (Restaurants, cinema, clothing, and other)