Estore Platform Analyst
NTT Ltd.
Bucharest, Romania
5 zile în urmă

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

With the ongoing development and EU-wide launch of an external eCommerce procurement platform, the creation of a centralized team to provide the management and administrative overlay to support and enhance this within the NTT-EU region.

Key Responsibilities

  • Responsible for addressing client requests and queries
  • Support new clients / vendors onboarding
  • Account servicing for all existing e-Commerce accounts
  • Prepare language translation files
  • Liaise with vendors and distributors with regards to new products releases
  • Ensure Master Data consistency
  • Liaise with Master Data team to set-up missing products
  • Provide End users trainings
  • Own administration and governance of the tool (set up new clients, catalogues, buyers, users, best sellers, landing page maintenance etc.)
  • Improve e-commerce content management, online customer experience
  • Support the Lead in process and the platform improvement
  • Run ongoing Feature / Requirement testing
  • Liaise directly with countries to resolve any complaints or issues as necessary
  • Coordinate with the co-workers, lead persons and other departments as appropriate
  • Run reports when required - high levels of data manipulation
  • Handle and resolve customer complaints(internal / external) and any eStore related issues in accordance with established guidelines
  • Become a good connoisseur of all eStore platform aspects and suggest enhancements to the system
  • Responsible to receive incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
  • What will make you a good fit for the role?

  • Previous experience within the eCommerce sector
  • Previous experience in SAP is desirable
  • MA or BA degree from Business Management or related field preferred
  • Excellent written and verbal communication skills in English
  • Excellent written and verbal communication skills in German or French
  • Proactive and Can-do attitude
  • Excellent communication skills to liaise with internal and external customers across different levels
  • Be able to rely extensively on experience and judgment to plan and accomplish goals as well as performing a variety of tasks
  • Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
  • Attention to detail and highly diligent approach to work
  • Well-developed understanding for data analysis and interpretation
  • Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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