The Student Lending business is a key part of Finastra overall strategy in continuing to deliver on the needs of the governments and students across the country.
Reporting to the Senior Manager Product Management, the Product Analyst is responsible for the review, analysis and evaluation of the product across all stages of the Product Lifecycle (Phases : Ideation, Development, and Management).
The Product Analyst will ensure cross-functional alignment of efforts to ensure the product line meets business needs and is consistent with Finastra objectives.
They will maintain a focus on increasing the profitability of existing product and developing new products, create detailed requirement documentation, functional design specifications, system and training documentation and support system testing for the product.
Work closely internal stakeholders (Scrum Masters, Dev, QA, and Product) and end users to understand and gather / validate business and user requirements.
Translate business problems / goals into user stories, and assist in creating all necessary details which accompany user stories e.
g. Personas, Acceptance Criteria etc.
Conduct Product focus groups and evaluation meetings to ensure that the team is tracking toward desired Product outcomes.
Within every sprint, work closely with the scrum team to ensure they understand the business problem, who the targeted users are and the impact of user stories on the product as a whole.
Ensure that delivered code is in the spirit of the user story validating that the customer / end user experience is captured and value is delivered.
Determine fulfillment of acceptance criteria and offer advice to the Product Manager regarding acceptance of stories.
Supports and owns SCRUM events, including but not limited to, managing / prioritizing the backlog and accepting user stories.
Collaborates with technical communications writers to develop thorough internal and external documentation describing product changes.
Identifies training needs, and trains employees on product usage and new features / functionality.
Support the product roadmap and manage the product through the entire Product Lifecycle from product idea generation to building and testing the product to market launch and product growth
Identify and evaluate new product and product adjacency opportunities by conducting market research supported by on-going customer feedback-
includes opportunities for customer penetration to utilize all Finastra product lines, channels and client segments.
Analyze the business and functional requirements for business cases that support the creation of new products and / or new features or enhancements of existing product functionality
Maintain a deep understanding of the competitive landscape and external positioning. Perform ongoing analysis and propose necessary actions to ensure continued marketability and competitive stance of product line.
Other duties and projects as assigned.
Continue to grow the product , maintain profitability and market relevance, and look for new product ideas
Support business cases for new products and I or product enhancements to drive new revenue streams and increase profitability
Support leadership in meeting timelines, implementing work activities and maintaining artifacts as required
Assist in the review and evaluation of new product and market initiatives.
Perform system analysis for the design of new products or enhancements to improve usability based on feedback.
Track and measure customer success metrics (including usage, churn revenue)
Identify operational process improvement opportunities
Build strong , positive and influential relationships cross-functionally at various levels across the business, both internally and externally
Be outcome driven to provide clients with products that fulfill their needs.
Closely monitor the progression of each product through the product lifecycle, engaging key internal and external stakeholders and escalating to Product Manager when required
Understand relevant compliance and regulatory changes
Awareness and knowledge of critical product and business risks
Skills and Knowledge :
Post-Secondary Education (with a degree in business or technology is an asset)
A combination of being business and technical savvy, having a big-picture vision, and the drive to make that vision a reality
Able to think strategically and get into the details
Effective influence and negotiation skills
Strong writing skills, including technical writing
Excellent verbal communication and presentation skills for working with internal and external clients
Well-developed organizational and human relations skills
Working knowledge of forecasting techniques, percentages and mark-ups
Strong ability to comprehend user business needs and integrate that understanding with technical skills
FinTech industry and market knowledge / expertise
Software product management expertise
Fast, flexible and agile decision-making : streamline, simplify and shorten the decision making process, manage ambiguity well.
Analytical : sound analytical and problem solving skills as well as proven time management
A high degree of integrity and accountability along with strong collaboration skills.
Experience in Lending necessary to understand the business concepts and goals of loan administration (Student Lending Product Knowledge / Experience would be an asset)
Experience / background in writing technical and / or non-technical documentation e.g. business requirements document, training materials
Experience in working in AGILE Delivery environment
Superior verbal and written communication skills
Energetic, enthusiastic and committed
Can work effectively within a team but is also able to deliver effectively as an individual contributor
2+ years of experience in Product Analyst role or related experience.
Proven ability to work with and influence cross-functional teams
Proven ability to effectively communicate with several types and levels of staff, both internally and externally
Proven ability to effectively work simultaneously on many priorities, which change frequently
Demonstrated ability to work in a matrix organization and a team environment
Experience working in an application driven environment
Proven experience with project management methodologies and best practices
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
If you need assistance or an accommodation due to disability please contact your recruitment partner.