Customer Support – Senior Process Associate – German
Bucuresti, Romania
2 zile în urmă


Day-to-day responsibilities may include, but are not limited to :

  • Provides prompt and efficient service to client including appropriate escalation of any issues.
  • Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
  • Actively seek solutions through logical reasoning
  • Demonstrates strong problem-solving capabilities and assist customers in case of any issues
  • Serve as an advocate for the user community
  • Label content and flag for action
  • Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
  • Provide Email / Chat, back office operations support and troubleshoot and resolve issues and to also provide 3rd party app support & testing
  • In the context of this role, individuals may be exposed to potentially explicit content, and will need a level of resilience and maturity.
  • Our employees’ well-being, health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfil the responsibilities of the role.

    Qualifications we seek in you!

    Minimum Qualifications

  • Able to work on midnight, 24 X 7 rotating weekday and weekend shift on a rotational basis, based on the schedule and business requirement
  • Any Diploma / Advanced / Higher / Graduate Diploma or Equivalent degree
  • Fresh graduate or candidate with experience in service support / related field
  • Effective, clear and professional written communication in English and to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools
  • German - C1
  • Preferred Qualifications

  • Flexibility to take on multiple tasks, problem solving / critical thinking skills
  • Demonstrates composure, professional attitude and technical (Computers, Internet) savvy
  • Preferably with service support experience
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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