Customer Service Specialist Romania
București, Romania
8 zile în urmă

Company Description

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do.

Our goal is simple and ambitious JACOBS DOUWE EGBERTS : A coffee for every cup -

Working with us means you’ll be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another.

Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing all across the world.

What you do here will get noticed.

We are ambitious, creative and disciplined! Find us at Floreasca Business Park (169th Calea Floreasca, Building A, 1st Floor) in Bucharest and tell us your story over a cup of coffee!

Job Description

  • Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in the order.
  • Analyses service failures and makes recommendations for improvements

  • Communicates to customers all logistic data, price changes, promotions and allocations
  • Resolves Customer Complaints ensures efficient customer complaint handling and decreases of the number of complaints by : Processing all allocated customer’s returns / queries Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner Obtaining and evaluating all relevant information to handle inquiries and complaints Reporting on customer complaints as requested by SCE Supply Chain Manager / SCE Customer Service Manager
  • Pro-actively informs the customer of what can be delivered. Identifies potential stock issues and efficiently inform customers and internal stakeholders (e.
  • g. Sales) to ensure excellent customer relationships

  • Provides the Logistics team with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost
  • Collaborates with Supply Chain and Sales departments to fulfill customer demands and maximizes orders volume and structure
  • Administers customer account data. Updates master data as appropriate, ensuring accurate specific information. Provides on-
  • going support as requested

  • Evaluates external customer satisfaction, define and implement improvement activities based on these results
  • Must have :
  • Bachelor degree
  • Bachelor degree
  • Experience in handling Logistics enquiries from customers and 3rd party Logistics suppliers
  • Experienced in Microsoft Office : specifically Word, Excel and Outlook
  • Knowledge of SAP and understanding of the Order to Cash process
  • Knowledge of customer service principles and practices
  • Good knowledge of English
  • Good listening skills & initiative
  • Attention to details and accuracy
  • Exemplary communication - verbal and written - and interpersonal skills, with results oriented behavior
  • An entrepreneurial and proactive mindset
  • Nice to have :

  • Relevant FMCG experience
  • Problem analysis and problem-solving
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