Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
In Customer Service and Support, we are focused on helping customers but also on how we can Empower and Advise them. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.
Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.
Developer Support Team is responsible for helping commercial and corporate customers which encounter problems when developing their applications using Visual Studio, Azure DevOps and similar Azure services, Chromium Browsers, Client Apps and Web Apps that include IIS (internet information services).
Our responsibilities are troubleshooting, identifying and fixing technical issues, providing alternate implementations / techniques or workarounds to help developers achieve their business goals.
Writing how-to samples to help explain a particular technology or product or debugging custom or product code is also sometimes part of the job.
Our customers are mainly software engineers, solution architects and IT admins.
From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with developers and engage with Subject Matter Experts.
Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.