At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.
What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.
Some people call it an obsession, we call it a way of life.
Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable.
Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support.
Analyzes customer s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-
value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.
Analyzes and recommends customer credit limits based upon credit scores.
Investigates potential credit fraud and works closely with internal security and business partners to resolve.
Resolves credit issues independently.
Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 2-4 years of experience in collection.
Intermediate written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Intermediate problem solving skills.
Basic computer skills.
Intermediate prioritization skills.
Basic understanding of risk mitigation tools.
Intermediate understanding of the company's order management process.
Advanced understanding of the company's dispute management process.
Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills.
Fluency in French or Italian or Spanish or Arabic languages is a must.
English Language Fluency is a must also.
HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status