Social Media Technical Support
OVH
Iasi, Romania
1 zi în urmă
source : Just Join IT

Cloud (nice to have)

Windows Server (nice to have)

We are looking for a / an Social Media Technical Customer Support Representative for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.

Missions

  • Attached to the Team Manager, you meet the following challenges :
  • Provide quality technical assistance on social networks
  • Answer customer questions on digital channels by qualifying their needs
  • Participate in the animation of the Social Media community by publishing self-care content via Twitter and sharing content published by the main Twitter accounts.
  • Participate in the deployment and maintenance of the Social Media ecosystem by sharing content from OVHcloud Twitter accounts.
  • Develop an initial technical diagnosis and provide solutions to incidents encountered by users
  • Identify and escalate a customer request if it cannot be handled via social networks.
  • Identify and detect incidents and quickly provide a technical and / or commercial solution
  • Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
  • Detect and respond to potential badbuzz
  • Guide the user to solve the problems encountered
  • Ensure the follow-up of the customer relationship until the final treatment of the request
  • Master and apply all internal Social Media procedures applicable to customers
  • Apply customer procedures to the various internal departments : technical, commercial
  • Contribute to the continuous improvement of the customer relationship
  • Contribute to the drafting of procedures related to its activities in Social Media
  • Report technical issues and anomalies to the different departments (com-dev-admin)
  • At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

    Profile

  • Excellent knowledge of the technical environment related to its Universe (Cloud : Dedicated Servers, VPS, Public Cloud / Web : Domain Names, Shared Hosting, Webmail .
  • Telecom : VoIP, xDSL and variants ...) and technical environments related
  • Very good written and oral expression skills in Polish and English
  • Sense of customer service
  • Patience and diplomacy
  • Sense of analysis
  • Curiosity to look for different information on the products
  • Nice to have

  • Knowledge of social media trends in business
  • Fluency in Spanish is a plus
  • Raportați această lucrare
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