Resource Manager
ADP
Bucharest, Bucuresti, ROM
‎în urmă cu 12 ore

POSITION SUMMARY :

The Resource Manager acts as a functional resource to the client service leadership team and has full responsibility for the workload allocation, forecasting, headcount planning, and overall resourcing globally across all our service centers in line with operational targets.

The resource manager's key responsibility is to ensure that all ADP Celergo clients are matched with the appropriate CAM resource(s) in line with client requirements, time zones and CSL's productivity targets.

The role is both challenging and rewarding as there is a constant shift in timelines, changes in team members, and changes in client scope.

KEY RESPONSIBILITIES :

  • Work directly with Implementation and the Transition teams to monitor the Sales and Implementation pipeline and ensuring those clients transition smoothly to Service allowing for forecasting to take place 3-6 months before client go-live dates.
  • Review capacity with each service center leader to ensure adequate resources are in place and proactively allocate workload based on actual go-live date in the implementation and transition pipelines.
  • Review each client globally to identify an Account Owner and SDM as and when required.
  • Assess client make-up, strategy, and complexity to proactively reach out to each Service function when allocating payrolls; ICAM, CAM, SDM.
  • Review and determine how many CAMs should be assigned per client, per region based on client make-up and service KPIs.
  • Liaise with the service center leaders and make recommendations on planning, forecasting, and workload allocations.
  • Ensure the accuracy of data points required for capacity and headcount planning.
  • Assist each leader to help transition and reallocate payrolls as needed to ensure that there is no negative impact to the customer and / or internal team members.
  • Ensure that Siebel, Planview, and Medallia are up to date with the current CAMs, SDMs, and overall account owners.
  • Coordinate with implementation and transition team to determine priority of which clients need to transition into Service.
  • Share best practices with Service, Implementation and Transition team members on trends and recommendations for an optimum client transition into Service.
  • Ensure all data fields in Siebel are up to date on client make-up. If not, reach out to the account owners / payroll owners to update accordingly.
  • Competencies :

    Knowledge, Experience, and Skills :

  • ADP Celergo Service knowledge
  • Capacity planning
  • Workload allocation and distribution
  • Strong root cause analysis and analytical skills
  • Highly organized, proactive with strong project management & time management skills
  • Proactive with hands-on approach to problem solving
  • Independent, self-motivated and enthusiastic
  • Strong collaboration skills and ability to work in a matrix environment
  • Solutions orientated approach
  • Ability to interact with and influence all levels of management
  • Working knowledge of Microsoft tools required (Excel, Word, PowerPoint, and Outlook)
  • Working knowledge of the following systems preferred : Medallia, eService (Siebel), Billing systems, SharePoint, Planview
  • Attributes :

  • Be comfortable working under pressure and to tight deadlines.
  • Highly motivated and results driven with a view to developing and expanding in role
  • Strong organizational skills
  • Self-motivated / takes initiative and proven ability to work independently or in a team.
  • Good coaching and mentoring and conflict resolution experience
  • Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues and recommend appropriate course of action.
  • Excellent interpersonal and follow-up skills
  • Superior verbal and written communication skills
  • Supportive of ADP's vision by demonstrating professionalism and maintaining confidentiality
  • LI-MS1

    Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click https : / / to learn more about ADP’s culture and our full set of values.

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