IoT 1st Level Support (1.5)
Vodafone Limited
6 zile în urmă

Your day to day :

To provide and operate IT services for Vodafone’s M2M customers. To ensure high availability and optimal performance of all aspects of the M2M platform services.

To constantly improve and optimize existing ways of working. To adapt and contribute to the compatibility of hardware and software solutions based on customer requirements, offering them cost-

effective and high quality services.

With these activities you will have a great impact on our business :

  • Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
  • Provides 24h / 24h technical support, gathers all the required information from customer or monitoring systems in order to quickly solve all the hardware and software incidents;
  • coordinates the investigations, when needed.

  • For some of the solutions delivered, modifies and adapts existing software solutions for a better performance and customer experience.
  • Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
  • Prepares major incident reports, in order to be used by problem and incident management team.
  • Analyzes information gathered from customers and / or performance monitoring systems, proposes solutions and transmits the results / recommendations towards other technical teams in order to change and adapt software solutions for dedicated equipment.
  • The final outcome is reflected in complex technical incidents being solved (including software bugs) and in improved customer experience.

  • Reviews functional and technical specifications of the IT systems within the process of modification or adjustment of the hardware and software solutions.
  • Works in compliance with the operational agreements and to fulfill the key performance indicators of the service (speed, response time, error rate).
  • Creates work instructions and technical operational procedures for the consolidation of knowlegde and competencies within the team.
  • With these skills you are a great candidate :

  • Experience in a multinational environment
  • English proficiency (B2-C1)
  • Minimum 2 years experience in IT / Telecom and technical knowledge in the following technologies : IP Networks, Core Network (GSM, UMTS, LTE)
  • Cisco Certification CCNA (Routing & Switching)
  • Good applied knowledge of signalling standards and protocols : IP, TCP / UDP, MAP, SIGTRAN , SS7 (MAP, CAP, ISUP), routing protocols (BGP / MPLS / IPSEC / OSPF)
  • Unix Scripting skills
  • Good understanding of ITIL methodology
  • Sounds like the perfect job? We’ve got even more to offer :

  • Work from Home You can get to work remotely from anywhere you choose!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of an technology changing company
  • Flexible Vacation
  • The future is exciting. Ready? .

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