Level 3 Distributed Storage Solution and Cluster Support Engineer
Lenovo
Bucharest, Romania
4 zile în urmă

Position Description :

Level 3 Engineer will support major worldwide customers to provide in-depthexpertise on the following products :

  • Lenovo 1410 Linux Clusters & Scalable Infrastructure
  • GSS / DSS Solutions
  • Low latency network (adapters and switches from Intel, Mellanox)
  • Must be able to perform technical L1, L2 and L3 troubleshooting to determineroot cause of software or hardware issues. Must have knowledge in Clusters;
  • interact with SAN switches, configuring ports setting. Understanding of DHCP,DNS, TFTP, FTP and other related protocols, Raid controllers and Infinibandswitches.

    Key Responsibilities :

  • Use lab hardware to replicate customer configuration in order to replicatecustomer failure mechanisms.
  • Read and interpret hardware error logs (server management modules logs -UEFI / IMM), OS logs (RHEL / SLES Linux) and GPFS logs to isolate customerproblems.
  • Use specialized debug equipment like scopes and analyzers to isolate complexclient problems.
  • Interface with client teams and customers to explain technical solutions andmaintain customer satisfaction.
  • For critical cases or client outages, position require ability to projectmanage, triage the issue and work with multiple teams involved to urgentlyrestore client outages.
  • Participate on pre-product activities, taking technical positions fordefects and HW design changes.
  • Position Requirements :

    General PE Responsibilities :

  • Support Engineer responsibilities include providing technical expertise tothe field on problem determination / isolation and providing action plans toresolve client issues.
  • Can perform analysis and provides recommendations on problems. Collaboratewith other departments to lead those recommendations.
  • Contributes on process improvements.
  • Track field defects and work with Lenovo development and Product Assuranceteams to drive fixes into periodic lifecycle maintenance releases.
  • Is expected to manage pervasive field issues and provide field communicationon fix releases.
  • Product support offered by the engineer begins at pre-product introductionand continues through the product end of life.
  • Review and assist development on all product documentation.
  • Maintain key data for products assigned (specifications, publications,technical tips, defects, engineering changes and history, product roadmaps,lifecycle features and functions on release cadences).
  • Provide on-site assistance to resolve critical client technical issues (whenrequired).
  • Works as on-call engineer to support worldwide customers (by rotation withother team members)
  • Requirements :

    The candidate should have experience / knowledge in the following areas :

  • File system operation / maintenance and troubleshooting (knowledge of GPFS isa major plus; knowledge of any other file system is a plus)
  • Operating Systems configuration / troubleshooting / kernel debugging Linux(RHEL / SLES)
  • Storage and x86 server knowledge (either development work or installation)
  • Networking (Infiniband / Omni-Path and Ethernet would be a plus)
  • Bachelor Degree / College Diploma
  • At least 1 years experience in Knowledge of data center management andnetworking (Infiniband / Omni-Path / SAN / Ethernet).
  • At least 2 years’ experience in storage and server troubleshooting / problemanalysis skill (GPFS knowledge is a plus).
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