Join a culture of teamwork and imagination that facilitates customer-focused problem-resolution. Significant growth opportunities exist for an experienced high calibre graduate or credit professional to join GENPACT.
This position offers international exposure within client Commercial Finance and across the client Industrial businesses and functions, which will provide an ambitious candidate in this role with opportunities to develop a career.
You will be responsible for Credit and Collections activities related to the client portfolio.
In this role you will :
Resolve customer receivable issues, disputes, and / or claims with Customer Service and Commercial colleagues by collecting, analysing, and reviewing client data.
Daily interaction with external customers, including obtaining up-to-date information on receivables and payments and following-up if expected payments have not been received
Review ageing of accounts and initiate calls to customers to arrange for payment, in line with portfolio strategy.
Maintain call logs and expected payment dates
Resolve customer enquiries promptly & accurately, by understanding customer market & needs.
Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting & analysing customer data.
Have a controllership overview of the dunning cycle / letters.
Validate that reports meet client's risk & financial requirements.
Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
Opportunities to take part in projects, for those interested in personal / professional development opportunities.
Accomplish all your responsibilities in line with client's compliance and integrity requirements.
Business School Degree or qualification (MBO, HBO, Modern Business Administration or equivalent).
Language required : English, C1 level is a must!
Related Experience to cash collection or customer service, ideally in a multinational environment.
Ability to work under pressure in a dynamic environment.
Microsoft Office proficiency, especially Excel.
Demonstrated effective cash collection skills, with detail orientation.
Proven Financial Analysis Skills
Fluent English and Polish (written & verbal)
Ability to be pro-active and to think creatively .
Excellent proven interpersonal and teamwork skills.
Excellent verbal and written communication skills.
Capable of resourceful problem solving, while remaining customer-focused.
Cultural Awareness in a diverse and international environment.
Thirst for learning! Analytical thinking and ability to learn fast.
Personal culture and ability to deal with the client properly
High motivation and willingness to learn
Ability to work under pressure in a dynamic environment;
Ability to be flexible and adapt to constantly changing prior
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts