At Verint Software Support Engineers do not just address technical issues.
So, what they do?
They provide amazing technical support in order to elevate our customer’s experience.
Encounter new software issues, create solutions and documentations and help future efforts regarding product design.
And what role they have?
We view them as superheroes, doing incredible things and saving the day.
And they are also the ones that come up with the improvements needed with technical support tools and processes.
In other words, they are the driving force behind any successful product implementation.
Want to be a part of us?
If you’ve read this far, then we know you are curious to learn more and we like that!
So, if you are into complex analysis and challenges, and fearlessly face technological challenges head-on, Excited to broaden your horizons and to expand your knowledge working with colleagues from various disciplines you’ve come to the right place.
We are looking for a C# / C++ Software Support Engineer who will-
Supervise service of several projects simultaneously in dynamic execution environments
Work closely with other service layers
Communicate and sync with customers and site teams both in office and on site
Provide tracking and reporting of the team’s output to upper management layers
Prioritize incoming requests
Act as technical expert for the team members
Come with initiatives to improve the existing processes and code base
Experience and qualifications
Professional experience of at least 3 years developing in C# and / or C++ server side
Networking experience (Wireshark, IP protocols) is an advantage
IPMobileTelephony background represents an Advantage
Excellent communication skills
Experience with issue tracking and reporting tools
Ability to be organized and align with people from various teams
Ability to quickly understand and work with legacy code
Ready to travel abroad
Bachelor's degree in Computer Science / Software Engineering
Very high technical competence
Achievement and striving for excellence
Must be a team player
Able to perform under high load / pressure
Nice to have skills
Client facing experience is an advantage
Knowledge of Telephony (GSM / UMTS / LTE / SIP / VOLTE) protocols is a significant advantage