Upstream Operations Product Manager
3 zile în urmă

About the Role

The Upstream Operations will lead a Product Pillar Team which will be part of the Upstream Operations Team. This team, along with the Downstream Operations Team, are two components of Digital Operations Team, which ensures the end-to-end operational support for products that are delivered to Sustainalytics clients.

The Product Pillar Team will be responsible for defining new operational processes and results expected from Digital Operations team in order to support new product launches or new releases of existing products that are within the products family assigned to the pillar.

The Product Pillar Team will collaborate with internal clients (product managers, research managers, client relations team) to translate the business requirements in operational processes and will ensure that the operational processes are documented, and the timelines are clearly communicated to the Downstream Operations Team who will implement the process steps according to each product’s requirements.

Job Responsibilities

  • Build and maintain updated the operational roadmap for all products that are part of the Pillar’s product family
  • Establish Product Pillar’s Objectives and Key Results (OKRs) in line with needs and expectations of the products family assigned to the Pillar Team
  • Establish reasonable and achievable OKRs for Product Pillar team members, and ensure that these are reviewed and adjusted on a quarterly basis
  • Ensure that the Product Pillar team provides to the Downstream Operations Team the complete implementation requirements with regards to products release or changes that are planned within the pillar’s product family
  • Ensure that the Product Pillar team keeps complete and up-to-date documentation of products’ business requirements and of the operational processes that support the respective requirements, for all products in the product family
  • Ensure that the Product Pillar team communicates in due time to the Downstream Operations Team any changes of the existing requirements or in the planning related to the products family
  • Ensure that the Product Pillar Team has sufficient resources to fulfill their responsibilities, and flag to the Upstream Operations Director any resources limitations or other risks that might prevent the team from fulfilling its mandate
  • Ensure that the feedback received from Downstream Operations Team and from other stakeholders, is properly assessed, and facilitate collaboration with the product-specific stakeholders (product managers, client relations, research managers) and / or with Coverage Architecture Team from Upstream Operations Team to decide the necessary changes or improvements in the current processes that impact the products family assigned to the Pillar Team
  • Ensure that the new automation needs and the changes or improvements that are needed in the tools owned by Upstream Operations Team are communicated by the Pillar Team in due time to the team members responsible for providing the technical support;
  • Monitor planning within the Pillar team : maintain the team’s planning by keeping the updated deadlines for all assigned activities and ensuring proper prioritization of tasks;
  • Ensure that issues raised in emails are addressed within reasonable business timelines, and ensure that the requests received as per the procedures agreed with stakeholders are addressed and resolved within the timelines agreed for each process
  • Monitor output quality : collaborate with Coverage Architecture team and with Upstream Team Director in defining quality standards for the Pillar Team’s output, in line with the quality standards established in Digital Operations Team
  • Qualifications

  • Ability to manage the complex and multifaceted operating environment
  • Ability to comprehend complex business requirements and define end-to-end operational processes that support the business needs in a timely and efficient way
  • Experience with stakeholders’ management in a dynamic environment
  • Excellent communications skills and ability to create and maintain relationships with stakeholders
  • Experience with product management, program management or change management would be a big plus
  • Hands-on, agile leadership approach
  • Familiarity with financial markets and supplier relationship management
  • Proficient business English oral and writing skills (the company’s working language is English)
  • Experience with project / people management would be a plus
  • About Us

    Sustainalytics is a Morningstar company dedicated to responsible investment with over 25 years' experience in ESG research and ratings.

    With an extensive client base across asset managers, asset owners and investment banks, our mission is to provide the insights required for investors and companies to make more informed decisions that lead to a more just and sustainable global economy.

    As Morningstar’s ESG center of excellence we are responsible for driving both the commercial success and innovation of its ESG products as well as its overall ESG strategy.

    In these times, we rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.

    New team members are onboarded and start their first day with the company from the safety of their homes.

    For more information, visit

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