Technical Support Aftersales
Alten
Bucuresti
3 zile în urmă

Job description

WHAT A TYPICAL DAY MIGHT INCLUDE

  • Technical Support Aftersales
  • Responsibilities :
  • provision of after-sales information technology to solve vehicle quality problems
  • active participation in the process of processing LUP QC subjects (unique list of customer quality issues);
  • providing the technical information needed to solve vehicle quality problems in after-sales resources
  • participation in the documentation of TSO files (recall campaigns)
  • Writing and validation of technical information in accordance with Renault's drafting rules
  • Verifications on the applicability and relevance of technical solutions after sales by carrying out tests & physical validations on vehicles
  • Pilot and transverse animator to ensure the availability of spare parts for the application of prepared information techniques,
  • active participation in RE-ACT points between the plant and the VPA to communicate provisional immediate customer protections to the Technical Poles and the VPA network,
  • active participation in QRQC-C points for the communication of immediate customer protections aux aux Pole techniques and au grid APV,
  • Power supply and maintenance at the VPA knowledge base,
  • Active participation in actions related to the operation of launching new vehicles or organs (OLV / OLO)
  • Ensure compliance with the specific procedures of the CIT activity
  • Continuous improvement on the activity, and active contribution in the actions of quality analysis on the activity CIT (Technical Information Officer)
  • Produce activity reports & summary documents, periodic and ad hoc.
  • Required :
  • Bachelor s Degree in Engineering( Politehnica);
  • Minimum 3 - 4 years of experience in technical documentation field;
  • CATIA, ENOVIA, LUP;
  • Advanced level of English;
  • Customer oriented working attitude.
  • EXPERIENCE & SKILLS NEEDED

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