Customer Service Associate with German
Accenture
Bucharest, Romania
1 zi în urmă

Key Responsibilities :

  • Handle, research, and resolve phone and email inquiries for iSS SC customers regarding non-complex technical and functional problems;
  • Document and update customer contacts in the Customer Service System;
  • Complete any follow-up work related to customer issue resolution;
  • Answer general questions, provide education, and offer service to customers in a professional and courteous manner;
  • Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center;
  • Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences;
  • Meet productivity and quality performance expectations as established by iSS SC management and interfaces;
  • Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
  • Support additional duties as necessary in high volume periods in the SC.
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