Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.
As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
As a Solutions Architect, you will lead the technical sales process to help demonstrate the best way for customers to use Mavenir products to achieve their goals.
You possess the ability to understand highly technical solutions while being a skilled relationship builder. You are comfortable in front of a variety of audiences, from providing a demonstration of Mavenir products to a potential customers or mapping an API flow on a whiteboard with Product teams.
The Mavenir sales process is highly consultative and requires a flexible, creative, and empathetic team.
Key Responsibilities
Independently running and handling product testing to meet customer needs
Conducting technical and architectural overviews of customer needs to propose Mavenir product solutions
Leading product demos for diverse customer audiences ranging from C-Suite, Product, and Business teams
Owning the customer demo environment to support the pre-sales process
Driving tests with Support and R&D teams to deliver results to clients in the sales process and on an ongoing basis
Supporting the development of regular customer reporting, technical documentation and FAQs, and optimization suggestions
Serve as liaison between Mavenir Developer teams and Sales / Marketing teams
Serving as a customer advocate in driving the development of Mavenir products and services internally
Quickly programming / scripting simple prototype / POC applications and integrations with 3rd party systems
Analyzing, troubleshooting, and providing solutions for customer technical issues
Working with full application stacks from the OS up through custom applications
Working with REST API technology
Job Requirements
3+ years of experience as a Solution Architect
5+ years selling or working with complex technical products
Bachelor's degree in computer science, computer engineering, or a technology-related discipline
Excellent troubleshooting and debugging skills, with a passion for problem solving and investigation
Fluent English language skills, with the ability to communicate professionally and effectively with customers, third-party vendors, and colleagues
Excellent communicator and presenter, able to gain diverse audience confidence and buy-in
Ability to build a deep understanding of a customer's needs and guide them to a technical solution
Proven success in problem-solving with, and for, enterprises with a variety of requirements and technical ability levels
Programming / scripting experience (Python, Java, Ruby, C#, or Bash)
Must be available for up to 50% travel to support international customers as required
Flexibility in work schedule to accommodate syncing with customers and teammates in different time zones as required
Good knowledge of Telecom industry technologies like SIP and SMPP protocols, RESTful APIs
Experience with Amazon Web Services, Chatbots, XMPP, 2FA, Google ASR and TTS, IVR, and Slack is an advantage
Previous software development experience building POCs and prototypes with integration of third-party APIs
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
