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Support for Credit & Collection - Backoffice Specialist - English + 2nd language preferred-21000I8KApplicants are required to read, write, and speak the following languages : English
a) Responsible with printing&distribution of invoices via post / e-mail.
b) Handles collections campaigns to customers via post / e-mail.Process all requests received from Collections, Credit and Unapplied Cash departments in area of responsibility in an accurate and timely manner and according to Oracle policies and processes.
c) Use all appropriate communication channels to communicate with internal customers including Sales, Collections and other departments in order to solve all received requests.
d) Is responsible for data accuracy in customers accounts by updating customer data information.
e) Escalates timely all problems that may impact department objectives to team supervisor.
f) Is aware, understands and applies department policies, procedures and processes and proposes improvements that will increase department results and efficiency.
g) Is responsible for providing accurate and timely information regarding the activities in area of responsibility.
h) Ensures adherence to Sarbannes-Oxley & other guidelines, and supports internal and external audits.
Detailed Description and Job Requirements
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).