Review content and provide resolution based on prescribed guidelines
Provide resolution to maintain standards of quality
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Qualifications we seek in you
Freshers are eligible
Advanced level of English and Portuguese Brazilian
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Willingness to work on a flexible schedule (potential weekend shift work)
What can we offer?
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).