Content Review Specialist - Process Associate - Portuguese Brazilian
Genpact
Bucuresti, Romania
3 zile în urmă

Responsibilities

Review content and provide resolution based on prescribed guidelines

Provide resolution to maintain standards of quality

Recognize trends and patterns and raise issues timely

Provide insights to help improve the support to the users

Maintain a thorough understanding of process and policies

Provide excellent customer service to our customers

Qualifications we seek in you

Minimum qualifications

Any Graduate

Freshers are eligible

Advanced level of English and Portuguese Brazilian

Preferred qualifications

Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach

Willingness to work on a flexible schedule (potential weekend shift work)

What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural environment;
  • Various trainings (initiating, soft skills);
  • Possibility of development;
  • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

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