Windows Operations Engineer
251205 Software Systems Engineer
The role is for a Windows Operations Support Engineer, which will also require elements of application support for the Go Anywhere Managed File Transfer application which is running on windows.
The role will be a 50 / 50 split between Windows Operations and MFT Application Support. The candidate will be required to support and maintain current operating systems and servers and some database support may also be required.
Prior knowledge of MFT is not necessarily required as internal training will be provided. However, a good understanding of SFTP & FTP protocols is desirable.
Although this is an operational role, there will also be a requirement to assist in project work.
Key Responsibilities :
Performs proactive maintenance and management of servers
Provides assistance during incidents to minimise incident impact
Provide on call support via a rota
Liaising with business users to review incidents, support and changes
Ensure that all operational responsibilities are performed including regular checks, monitoring systems, deploying releases and service requests
Develop an understanding of procedures and SLAs for all services supported by the team
Proactively identify operational risks. Provide short term solutions whilst tracking long term resolution
Provide effective escalation and resolution of issues and problems to line management
Reduce the number of recurring technical issues
Gain an in-depth knowledge for all LSEG business processes
Assist with out of hours / weekend changes
Work with other IT teams and across silos
Candidate Background and Skillset
Educated and holding a degree level qualification (preferably in an IT discipline)
Excellent verbal and written communication skills.
Proven ability to share information and work individually or as part of a team to solve problems
Excellent investigation and troubleshooting skills of complex issues
Able to take direction from others when needed and not afraid to ask for help
Ability to learn new concepts and products with ease and enjoys the challenge of developing something unfamiliar
Ability to work under pressure to meet challenging deadlines
Candidate : Desirable Technical Skillset
Operating Systems & Microsoft Technologies
Windows 2016,2012,2008Active Directory, Group Policy & DNSWindows ClusteringPoweshell
Transfer Protocals SFTP, FTP;Understading certification and SSL authenticationIntermediate experience of SQL Server.
MFT system knowledgeUnderstanding of Go Anywhere MFT Application if possile (training will be provided)
Additional skillsUnderstanding of JAVA, Tomcat.Understanding workflows
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.
We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.
We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.