Job Description for Advertising Purposes
PTC is in a major growth period and as such the Renewals Organization is undertaking many important changes to achieve the level of success they have always delivered.
As a result, the level of support needed has grown and the Renewal Specialist will play an important role in supporting the team.
The Renewal Specialist will partner with the Renewal Sales team to improve velocity, bridge gaps in process and strive to improve the overall experience for the sales team and PTC customers.
Will be part of a team reporting to the Renewal Sales Process & Specialist Manager. This is a new and evolving role providing the individual ability to develop and expand their impact.
Partner with Renewal Sales Reps to assist in complex quoting situations, customer product remixes, and requests.
Act as liaison between the renewals organization and other business units to ensure completion of orders
Manage tech support and lead queues to ensure the appropriate action is taken and organization is in receipt
Proactively assist reps in opportunity management and data scrubbing activities.
Excellent written and verbal skills
Ability to change gears and adapt to changing requests from business
Strong organizational skills
Is comfortable working in fast paced and sometimes stressful environments
Ability to deal with ambiguity and can take initiative
Comfortable with speaking their mind and sharing opinions to improve business and processes
SFDC experience preferred