Client Advisor with German
Accenture
Brasov, Romania
6 zile în urmă
source : Europe Language Jobs

Description

  • Handle all incoming calls and emails from the client business, suppliers and internal teams in relation with accounting or procurement operations
  • To be ready to answer to the client’s or supplier s requirements in the professional manner by demonstrating and using of professional knowledge
  • To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
  • Proactively initiate follow-up calls
  • Solve problems largely by precedent with referral to detailed instructions / procedures
  • To ensure the continuous improvement of response time to complaints and queries
  • To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services
  • Requirements

  • Fluent German (minimum B2) and English at Upper-Intermediate (B1 / B2)
  • Excellent communication skills
  • Proven ability to work on own initiative
  • Innovative thinking to deliver and improve service for the client
  • Ability to build and maintain relationships with key clients
  • Active team player
  • Offer

  • Attractive benefits package including : coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
  • Access to a global network of knowledge and resources;
  • Extensive training through a variety of methods online, classroom, etc;
  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
  • An experienced Career Counselor to guide you and check on your progress;
  • Interesting and challenging work for the world’s leading companies our clients;
  • Professional growth opportunities that recognize individual contributions and performance;
  • A flexible approach that allows an appropriate work / life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
  • Skills

    Customer Service Incoming Calls Excellent Telephone And Email Etiquette Skills Independence And Open Mind Customer Relationships Fluent In German Computer Literacy Problem-Solving

    Entry level

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