Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable.
Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support.
Maintains on-going relationships with high-value customers and sales organizations. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
Education and Experience Required :
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 2-4 years of experience in collection.
Knowledge and Skills :
Excellent written and verbal communication, negotiation, and conflict resolution skills.
Very good problem solving skills.
Basic computer skills.
Very good at organizing activities and team spirit
HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status