In this position you are responsible for the processes and workflows that lie behind the IT Infrastructure Service Application Portfolio Management .
Besides setting up and ensuring those processes over the lifetime with our outsourcing provider, you are also the contact person for all internal Application Owners and other stakeholders.
You are informing about and guiding the processes and changes tied to this service.
Interface to and support of security, licensing, ITSM, and Enterprise Architecture Management
Several years work-experience in IT Service Management, Project Management or related areas
Experience in setting up and maintaining IT-processes in large scale environments
Experience in working with external service providers
Very good knowledge in ITSM processes
Basic knowledge in Enterprise Architecture Management and TOGAF
Experience with ServiceNow is desirable
Strong communication skills