Customer Experience Professional with German
Honeywell Intelligrated
George Constantinescu,, Upground building, th floor (entrance A) District , Bucharest, BUCURESTI, Romania
1 zi în urmă

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team ofthinkers, innovators, dreamers and doers who make the things that make thefuture.

That means changing the way wefly, fueling jets in an eco-friendly way, keeping buildings smart and safe andeven making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s whyall our employees enjoy access to dynamic career opportunities across differentfields and industries.

Are you ready to help us make the future?

As a Customer Experience Professional with German in our Performance Material & Technology department, you will be responsible for the success of transferring knowledge and providing support to the order entry specialists for our team.

Act as SAP Super User and provide technical knowledge and support during SAP transitions / deployments. Comply with business processes and controls in order to deliver best in class’ customer service and order management fulfillment.

Successful and timely booking and life cycle handling of all order management activities. Work within guidelines of global policies and processes

Responsibilities :

  • Provide technical knowledge and support to Finance and Order Management Team
  • Analyze request to process Credit Memo (CM) and / or Cancellation
  • CM and / or cancellation generation (attention to specific customer / country requirements including dispute resolution)
  • Invoice generation (attention to specific customer / country requirements)
  • Compile documentation to meet financial audit requirements
  • Understand and follow all Quality Management policies and procedures
  • Reviews customer operations and uses data and observation to determine methods to optimize processes
  • Debit memo issuing support. Support for application of SEA discounting policy.
  • Customer Booking in SAP including special non-standard Y-Specials configurable products
  • Support for logistics activities - creation and technical errors resolution
  • Process "special" invoicing (Complex Customer invoice requirements)
  • Ensure good document control, Validation of PO
  • Clear concise communications with local Sales, Operations
  • Respect all the HSE procedures
  • Qualifications :

  • 5 years’ experience in a Customer Services environment with proven record of delivering outstanding levels of service.
  • Experience on similar roles such as Customer Experience Specialist / Order Management

  • Preferred Bachelor’s or MBA degree
  • SAP knowledge would be considered a plus because will help you with the daily tasks
  • Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
  • Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
  • Leadership and team building skills
  • Interpersonal skills
  • Oral & written Communication at all levels
  • Good judgment, problem solving & appropriate decisiveness
  • English and German Proficient
  • WE OFFER :

    A culture that fosters inclusion, diversity and innovation

    Market specific training and ongoing personal development

  • Career growth opportunities;
  • Experienced leaders to support your professional development;
  • International work environment;
  • If this is your dream role,then we'd love to hear from you.

    We are an equal opportunityemployer and value diversity at our company. We do not discriminate based onrace, religion, color, national origin, gender, sexual orientation, age,marital status, veteran status, or disability status.

    We will ensure thatindividuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process, to perform crucial jobfunctions, and to receive other benefits and privileges of employment.

    Pleasecontact us to request accommodation.

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