Order Management Analyst with German
Founded in 2003 in Timișoara as Business Relations and then becoming part of Bosch Group in 2007, Bosch Service Solutions today ranks among the leading international supplier of Business Process Outsourcing solutions.
The high quality standards for which Bosch is renowned worldwide, are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management -
services that are offered in more than 18 languages by 600 employees.
In addition we develop, implement and operate new and innovative business models with our clients. We are consistently expanding our IT and consulting expertise to offer integral service solutions from a single source.
Your contribution to something big
Provide prompt and courteous service to customers by using communication skills to listen, interpret and re-spond to customer needs, to ensure customer satisfac-
tion objectives are achieved
Ensure customer issues via telephone / email are dealt with promptly and within a minimum timeframe
Provide customers with information related to price and availability, order status, products etc.
Enter orders and quotations into SAP
Process customer returns via SAP
Raise requests for creating and updating SAP data (customer master data, material master data, etc.)
Manage the open orders by extracting and analyzing SAP reports
Communicate with other departments i.e. Finance and Purchasing to ensure that customers’ needs and claims are being dealt with promptly
Provide training and support to team members
What distinguishes you
Language skills : German C1, English B2
Excellent written and oral communication skills
Excellent customer service skills and ethics
Excellent problem solving skills
Attention to detail
PC proficiency : Word, Excel
Ability to juggle multiple enquiries / queries
ERP SAP SD and MM modules knowhow would be a plus
Previous Order Management experience would be a plus
Requires a complete and thorough understand-ing of the order management process and depart-ment procedures