Order Management Analyst with German
Robert Bosch SRL
66 zile în urmă

Order Management Analyst with German


Founded in 2003 in Timișoara as Business Relations and then becoming part of Bosch Group in 2007, Bosch Service Solutions today ranks among the leading international supplier of Business Process Outsourcing solutions.

The high quality standards for which Bosch is renowned worldwide, are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management -

services that are offered in more than 18 languages by 600 employees.

In addition we develop, implement and operate new and innovative business models with our clients. We are consistently expanding our IT and consulting expertise to offer integral service solutions from a single source.

Your contribution to something big

  • Provide prompt and courteous service to customers by using communication skills to listen, interpret and re-spond to customer needs, to ensure customer satisfac-
  • tion objectives are achieved

  • Ensure customer issues via telephone / email are dealt with promptly and within a minimum timeframe
  • Provide customers with information related to price and availability, order status, products etc.
  • Enter orders and quotations into SAP
  • Process customer returns via SAP
  • Raise requests for creating and updating SAP data (customer master data, material master data, etc.)
  • Manage the open orders by extracting and analyzing SAP reports
  • Communicate with other departments i.e. Finance and Purchasing to ensure that customers’ needs and claims are being dealt with promptly
  • Provide training and support to team members
  • What distinguishes you

  • Language skills : German C1, English B2
  • Excellent written and oral communication skills
  • Excellent customer service skills and ethics
  • Excellent problem solving skills
  • Attention to detail
  • Team Spirit
  • PC proficiency : Word, Excel
  • Ability to juggle multiple enquiries / queries
  • ERP SAP SD and MM modules knowhow would be a plus
  • Previous Order Management experience would be a plus
  • Requires a complete and thorough understand-ing of the order management process and depart-ment procedures
  • Back

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