15 zile în urmă


  • Lead the development of customer references and day-to-day management of assigned Oracle Could Services product reference activities
  • Streamline communication and visibility into references team results through recurrent, accurate reporting, outreach to product communities, regularly scheduled stakeholder update meetings, and portfolio newsletters
  • Follow a common strategy and align with corporate technology product priorities; understand the product portfolio area, and customer base
  • Analyze, track and refresh the lifecycle composition of the customer base and the related references opportunity
  • Provide product expertise to help build / develop references and reference content (review content, provide product trainings for content writers or peers)
  • Work with product stakeholders to secure pipeline of reference nominations
  • Coordinate customers engagement in reference activities
  • Supervise progress of ongoing requests, and escalate concerns or roadblocks to management early in the process
  • Follow department processes for ongoing activities
  • Track and follow up on the Reference collateral (ie. Snapshots, case studies, videos, etc.) development on the assigned Reference portfolios
  • Build and maintain relationship with product development, product marketing, PR managers etc.
  • Provide reporting on outcome of each of the above sales / marketing activities (Reference Usage) for stakeholders and management
  • Customize content of the reference newsletter to suit portfolio requirements
  • Maintain a database of accurate information on reference customers
  • QUALIFICATIONS : Key requirements :

    Key requirements :

  • Proficiency in English
  • Strong communication and negotiation skills
  • Excellent command of MS Office (Outlook, Excel and Power Point)
  • Strong reporting and analytics background
  • Minimum 5 years experience in relevant field, such as Sales and Marketing experience in the IT industry, Product Marketing / Management, Customer Programs / Advocacy
  • Experience with leading projects
  • Strong planning and organizing skills
  • Available to work evening, late evening and early morning; flexible hours to accommodate global time zones
  • More requirements :

  • Leadership skills / Project management
  • Problem solving skills
  • Strong personal drive
  • Self-motivated and able to work independently
  • Strong computer skills
  • Strong Relationship building skills
  • Works well in a team environment
  • Customer care experience is a plus
  • E-business + Internet practical know-how
  • Detailed Description and Job Requirements

    Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-

    targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.

    Define and build programs, and execute a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles.

    Advocate on behalf of Oracle customers by connecting and enrolling them in appropriate advocate program elements and take a team-

    based approach to keeping customers engaged with Oracle. The success of this role means higher customer satisfaction, retention and expansion of Oracle business.

    Manage relationship with customer stakeholders to ensure they are leveraging our solution to achieve maximum business value.

    Acquire a deep knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness, and manage that content to increase usability and visibility.

    Understand and support the needs of internal and external stakeholders, and communicate their needs. Connect them with the right advisory initiatives and invite and connect them with the appropriate peer groups.

    Match sales reference requests to appropriate references in a consultative model. Manage relationship with accounts to speak to press and analysts, take sales reference calls, and participate in marketing activities (case studies, awards, videos, reference forums, speaking opportunities)

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 5+ years related experience.

    Moderate technical and strategic understanding of Technology, Applications, and Industry solutions being marketed. Sales and Marketing experience in the IT industry.

    E-business + Internet practical know-how. Experience with communities a plus.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).


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