Order Fulfillment Consultant
Steelcase Inc.
Cluj-Napoca, Romania
10 zile în urmă

Mission :

  • Customer satisfaction :
  • Handles customer orders on an accurately and timely manner in SAP
  • Deals with customer amendment requests and ensures that they are handled accurately
  • Process general customer requests to resolve customers’ needs
  • Capture the needs through close interaction with the internal departments and look for solutions
  • Pro-actively inform customers about issues and possible alternatives
  • Interact with sales team in order to get early visibility on incoming projects
  • Organize and plan deliveries for customers’ orders
  • Prepare the documents needed for customs export
  • Liaise between Steelcase Dealers, Sales, Specials, Factories, Logistics and other internal teams to solve dealer requests
  • Provide continuous improvement and feedback on recurrent issues
  • Keeps a critic eye regarding the processes and escalates the issues facedEnsures pragmatic feedback about quality issues or questions received from the dealers
  • Identifies process issues and elevates for resolution
  • Respects processes and procedures defined at the departments level
  • Escalates any critical issues
  • Create internal performance and progress reports
  • Create, amend and maintain customer master data
  • Required Experience

    Required skills and competencies :

  • Effective communicator, written and verbal. Able to organize thoughts and information before sharing
  • Uses interpersonal communication skills to positively interact with a variety of people
  • Taking prompt actions to accomplish objectives and to achieve goals; being proactive
  • Attention to details, customer focus, problem-solving abilities
  • English & French advanced
  • German / French / Italian would be a plus IT skills : Microsoft Office, SAP will be a plus
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