2nd Line Engineer
Vodafone Limited
3 zile în urmă

Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

The Bucharest based centre started its operation in 2014. Now it serves as a centre for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.

Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.The Budapest based centre started its operation in 2007.

Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

Join us in Romania and in Hungary and be the part of our global team, supporting Vodafone clients around the world. Your day to day : 2nd Level Support and Troubleshooting of International Voice Network (IVC) in a multi-vendor environment.

  • Interface to supplier, 3rd parties and vendor for field fixes and hardware issues / faults.
  • Advanced troubleshooting in order to solve incidents as soon as possible.
  • Interface to supplier for Network / IT Application issues.
  • Analysis & Reporting : performance statistics and fraud information.
  • Provide escalation support and guidance to support teams, service transition and service management; Facilitate Early Life Support within operations for key customer deployments.
  • Ensure non-functional requirements, acceptance criteria and tests are properly defined.
  • Support all key processes like Change, Problem, Capacity, Release or Configuration Management.
  • Working hours : from 07 : 00 CET to 20 : 00 CET (2 shifts), and on call duties during nights and weekends. With these activities you will have a great impact on our business :

  • Fault Management : resolution of faults related to network nodes (SBC, CRE etc.)
  • Technical Fault Management : resolution of Voice Service faults and tasks required by the Destination Managers
  • Perform Network Elements configuration and HW / SW upgrade
  • Perform proactive maintenance activities to prevent incidents and constantly optimize the network. Take corrective measures based on performance management and indicators trend analysis
  • Act as the focal point within the company during new service and customer on boarding
  • Responsible for E2E Onboarding Testing
  • With these skills you are a great candidate :

  • Network Operations tools, processes and practices
  • Service Management experience
  • Significant drive to move issues to conclusion
  • Experience in facilitation and influencing within a support organization
  • Organised and delivery focused, planning skills, time efficient and process driven
  • Sounds like the perfect job? We’ve got even more to offer :

  • Work from Home You can get to work remotely from anywhere you choose!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of an technology changing company
  • Flexible Vacation
  • The future is exciting. Ready? .

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