Senior Product Manager, Product Communications
Hootsuite
Bucharest, Romania
6 zile în urmă

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  • Senior Product Manager, Product Communications

    Bucharest, Romania Posted on : Apply Now Back to search Previous job Next job

    We’re looking for a Senior Product Manager on the Product Growth team to help us synthesize customer information into a data-informed product roadmap that will contribute to the success of growing our active customer base.

    You will work closely with data analysts, UX designers, and the engineering team to plan and prioritize efforts to improve how Hootsuite notifies and communicates with the customer across the customer onboarding process and ongoing product usage in order to ensure they experience value as quickly and as often as possible.

    You’ll be working with our engineering team to break product deliverables into stories and tasks, and with our designers to help design solutions that solve our customer problems and contribute towards a world-class product.

    While based in Hootsuite’s Bucharest office (post COVID19) or remotely across Romania (in accordance with Hootsuite's local employment entities), you will be reporting into the Senior Director of Product Growth.

    WHAT YOU’LL DO :

  • Set medium term strategies and develop processes for planning, prioritization and execution for a product area
  • Responsible for shaping the vision and strategy for how the product communicates with customers from within the product and through other channels
  • You’ll develop and manage a roadmap of A / B tests as well as new features and communication types in order to get customers to value quickly and consistently.
  • Leverage and analyze qualitative and quantitative data to drive product roadmap decisions that will improve the customer experience and grow our customer base.
  • Continuously analyze and measure the performance of your products and releases.
  • Communicate and provide visibility into product initiatives to the rest of the organization, in particular marketing, sales and customer success.
  • Share learnings and insights with other product teams in order to help them build highly engaging products
  • Collaborate with product and user interface designers to generate user experiences that help our customers achieve their objectives.
  • Work and guide product development in an agile development environment with a team of top notch engineers.
  • Coordinate with product marketing to build a communication strategy that will inform our customers about how our products help meet their objectives
  • Creating, implementing and validating success metrics and measurement frameworks
  • Mentoring Product Managers
  • WHAT YOU’LL NEED :

  • A post-secondary degree in computer science, business and / or engineering, or equivalent work experience and software product management experience
  • Experience developing products for marketing & sales customer bases
  • Experience working within mobile application teams
  • Strong fluency with product & business data measurement principles and tools
  • Accountability : holds self and others accountable to meet commitments
  • Customer Focus : demonstrates a desire to proactively help and serve internal / external customers meet their needs
  • Influence : Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
  • Interpersonal Savvy : relates openly and comfortably with diverse groups of people
  • Open Communication : clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Process / Project Management : skilled at figuring out and managing the processes and timelines necessary to get work accomplished
  • Resilience, Tolerance for Change / Ambiguity : can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
  • Team & Self Development : is personally committed to, and actively works to continuously improve; takes an active role in mentoring others
  • WHO YOU ARE :

  • Tenacious . You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious . You are always learning and seeking ways to make things better.
  • Conscientious . You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble . You lead with humility and empathy, respecting and learning from the perspectives of others.
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