Home-based - Technical Assistant with French
SYKES ENTERPRISES EASTERN EUROPE S.R.L.
Remote (de acasă)
2 zile în urmă
source : EJOBS GROUP

Candidatul ideal

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

  • Proficiency in French;
  • Good level of English;
  • Previous experience of / or aptitude for Customer Service;
  • Good organizational skills;
  • A working knowledge of MS Word / Excel;
  • Excellent communication skills and the ability to remain calm in all situations;
  • Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
  • Ability to adapt to a continuously changing environment and procedures.
  • RESPONSIBILITIES

  • To respond to all customers’ enquiries within given timescales, efficiently and effectively;
  • To develop and maintain a full technical knowledge of client products and services;
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
  • To deal with all correspondence as requested / required;
  • To accurately log all calls and in line with procedures;
  • To responsibly maintain and update all job-related administrative forms;
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.
  • WE OFFER :

  • The opportunity to work in a dynamic environment, in an ambitious and talented team;
  • Professional training;
  • Opportunities to develop your career in a competitive, multicultural and multinational company.
  • Raportați această lucrare
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