Tasks and activities
Seeking an associate to provide 1st level multilingual infrastructure and application support for an international customer in English and Polish.
Service Desk Agent providing multilingual infrastructure and application support for an international customer.
The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface.
The primary objective is the administration and translation of the incoming issues and requests.
All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.
This is a technical role where the candidate should provide Level 1 End User IT support, instruct users on usage of software, announce urgent / important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.
Polish Professional Required
English Intermediate Required
Confident usage of Microsoft Office programs Advanced
Excellent Communication Skills Advanced
Good knowledge of Windows operating system, Microsoft Outlook and other standard softwares
Customer Service and / or technical skills
Service Desk experience
Knowledge of computer hardware / peripherals and printers
What we offer
Competitive compensation package
Enthusiastic, multilingual team
High-quality office environment
Internal career path
Multinational background and growing organization
Working in an international, young and dynamic team
Full-timePermanent employee for indefinite timeFull-time 3 shifts (24 / 7) Office Work