Switching ATAC L3 Technical Support Engineer
Luxoft
Bucharest, RO
4 zile în urmă

Project Description

The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.

The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.

Responsibilities

  • Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
  • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
  • Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
  • Provide on-site support for customers when needed.
  • Must

  • English fluency both written and spoken
  • Strong experience supporting enterprise IP networks.
  • Very good knowledge and understanding of TCP / IP
  • Knowledge in IP networking in layers 2-4(TCP / IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)
  • Juniper product knowledge is a plus
  • Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
  • Ability to learn and integrate new technologies in a fast-paced environment
  • Nice to have

    Knowledge of UNIX / Linux operating systems

    CCIE / JNCIE certification

    Ability to analyze packet captures

    Excellent client-facing skills

    Languages

  • English : Intermediate
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