CX
VTEX
Bucharest
5 zile în urmă

ABOUT USVTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.

More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.

OUR CULTURE TRUST TO BE TRUSTED : We trust each other without reservations and delegate our responsibilties continuously.

To be trustworthy you need honesty, transparency and consistency in quality and performance. This bond is built upon exchange : trust to be trusted.

BUILD FOR COMMUNITY : It's all about being ready to grow and reach new levels together. When you have a solid foundation, modular thinking and a scalable essence, you're building for the community.

We are global but we're audacious enough to aim for the stars. BE BOLD : Boldness is about challenging the status quo and not being afraid to make mistakes or take risks.

We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.

ABOUT THE TEAM AND THE OPPORTUNITYOur "customer experience" team is the main interface between VTEX and its customers. We are looking for a quick learner who likes technology, wants to master the different scenarios of the VTEX platform, can develop creative solutions to our customers' challenges and is always engaged in improving the customer-company relationship.

Our "customer experience" team is the main interface between VTEX and its customers. We are looking for a quick learner who likes technology, wants to master the different scenarios of the VTEX platform, can develop creative solutions to our customers' challenges and is always engaged in improving the customer-company relationship.

This is an entry position for high potential individuals. After a year as Support Analyst, the candidate will move to other areas in the company : project management, sales or customer success.

Our main office from Bucharest is next to Politehnica Metro station, in Campus 6 building. CANDIDATE PROFILEWe are looking for someone who has : ·Engineering / Science degree.

  • Good English is a must.·Experience in the e-commerce industry is a differential, but not a requirement. ·Understanding of front-end development (HTML, CSS, JavaScript, React, etc.
  • is desirable;·Experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.) preferred but not required.

  • Willingness to travel to Brasil and Barcelona at least 2-3 times / year for trainings and Eastern Europe countries, depending on projects.
  • THE ROLEIn this role, you will : ·Investigate the platform's technical scenarios to address customer’s business and technical questions;
  • Understand the customer's demand and use our ticketing system to solve our customers’ and partners’ questions and issues while leveraging our knowledge base whenever possible;
  • Interact with different areas within the organisation, such as sales and R&D teams;·Support account managers and project teams;
  • Support our customers and partners; YOUR COMPENSATION PACKAGE WILL BE·Very attractive annual base salary depending on your experience and knowledge;
  • Annual bonus of up based and defined by VTEX global guidelines and targets;·Reimbursement of up to 65% for foreign language classes (English, Spanish or Portuguese);
  • Possibility to work from home or remote locations a number of days / week, month, depending on the projects;·Life and medical insurance, gym pass, meal tickets;
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