Senior Technical Support Engineer (E Business Suite)
Oracle
Bucharest, RO,Romania, RO
5 zile în urmă
Job Description - Senior Technical Support Engineer (E Business Suite) (20000TIF)

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Preferred Qualifications

E BUSINESS SUITE MANUFACTURING TECHNICAL SUPPORT ENGINEER

As a Technical Support Engineer, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Technical Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products. You will gain an understanding of Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Qualifications Technical
  • 3+ years’ experience with Business Information Technology
  • Work experience with Oracle and non-Oracle products and technologies including: Database Technologies, Internet Technologies, Application Development Tools, Operating Systems, Programming Languages and ERP systems
  • Knowledge of Java language and Java programming tools is preferred
  • Ability to Read, Write and debug PL/SQL
  • Strong with SQL – Read, Write and Build own diagnostic scripts
  • Desirable: The candidates need applications technical knowledge but also a depth of technical knowledge to include Unix, NT, relational and hierarchical database
  • Functional (ERP Applications)
    Knowledge of ERP Applications and business process

    Desired skills: E Business Suite Oracle Inventory and/or Oracle Supply Chain Applications

    Personal Attributes
    Proactive
    Problem Solving/Analytical Skills
    Effective Communication (verbal and written)
    Focus on Relationships (internal and external)
    Results Focused
    Escalations Management
    Expertise (maintaining professional in own discipline)

    Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    Job

    :Support

    Location

    :RO-RO,Romania-Bucharest

    Job Type

    :Regular Employee Hire

    Organization

    :Oracle
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