Service Desk Engineer with German
Cluj, România
‎în urmă cu 15 ore
source : Wizbii
  • Cluj-Napoca, Romania
  • Information Technology
  • Job Description

    As a Service Desk Engineer you will be the contact to the customer for all incident and problems.

    You will work in a team of experienced staff members around the globe to manage all trouble tickets in relation to digital grid services.

    Your new role

  • Incident / Problem / Configuration and Knowledge Management
  • Incident and / or Defect investigation and diagnosis
  • Provide progress updates in relation to Incident and / or Defect investigations and diagnosis activities to the Customer
  • Initial assessment and validation of trouble tickets
  • Perform user management activities (e.g. user creation)
  • Perform simple application administrative tasks (e.g. device creation)
  • Confirm the status of transactions
  • Support customer requests (e.g. processing of files)
  • Perform remote meter communication tests
  • Support the customer in monitoring technical operations and performance of basic system parameters, e.g. power outages
  • Liaison with Tier 2 to get trouble tickets resolved within the SLA's
  • Escalation / Re-prioritization of trouble tickets with the internal service delivery organization based on customers request or triggered by possible SLA violation
  • Provide the customer with regular feedback on trouble ticket status
  • If needed perform remote reconnection and disconnection of electricity consumers
  • Your qualifications

  • Work experience in a service desk environment
  • Knowledge on IT management
  • Strong analytical skills and ability to solve problems
  • Polite and friendly service delivery attitude
  • Eagerness to learn
  • Fluent German and English skills
  • Main Interfaces : Internal service delivery organization / customer / customer representatives
  • About us

    We're Siemens, a collection of great minds who are all making the future. You could be one of us!

    Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization.

    Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov, Cluj-Napoca and Bucharest is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.

    Job ID : 121509

    Organization : Internet of Things

    Company : Siemens S.R.L.

    Experience Level : Experienced Professional

    Share Job

    Can't find what you are looking for?

    Let's stay connected

    Can't find what you are looking for?

    Siemens Careers

    US Only : Review Accommodations for Disability

    Siemens AG, 1996 2019

    Terms Privacy Policy Cookie Policy

    Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous.

    Learn more about your rights on ourPrivacy Policy page.

    Okay x

    Adaugați la favorite
    Eliminați de la favorite
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.