Retention & Loyalty Specialist
Bitdefender
Bucuresti, RO
5 zile în urmă

Responsibilities:

  • Centralizes all customer service related issues reported by the Bitdefender customers and users;
  • Offers Support service to the Bitdefender customers via phone and email in order to ensure the Bitdefender business objectives, on a business hours schedule (Monday to Friday);
  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
  • May be required to work in one or multiple queues/skill sets over various customer contact channels;
  • Responsible for improving customer retention through programs and service provided to the customer;
  • Acquires complete information in order to escalate complex issues to the upper tier;
  • Build, assimilate, implement, audit and improve working procedures.
  • Requirements:

  • 1+ years customer service experience required, sales or telesales experience preferred;
  • Strong ability to ask relevant questions to identify customer needs/concerns;
  • Effective listening skills with high level of empathy;
  • Customer oriented attitude;
  • Proficiency in English, effective verbal communication skills, including grammar and tone;
  • Self-motivator - upbeat and with a high energy level;
  • Ability to remain calm and confident while managing confrontation and rejection;
  • Strong work ethic, team-oriented attitude;
  • Skilled in PC and Internet navigation including multi-tasking with multiple windows applications.
  • If you take up our offer, you will:

  • Be a member of a great and highly knowledgeable team;
  • Be part of a multinational company;
  • Benefit from career development programs;
  • Enjoy a competitive salary, flexible work arrangements, as well as medical and accident insurance;
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