Service Delivery Assurance Manager
DB Schenker
București, RO
3 zile în urmă
source : jobs4it

At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world.

With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.

Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move.

  • ResponsibilitiesDraft and maintain quality assurance best practices- please from a service delivery tower perspective in collaboration and alignment with PMIDevelop plan templates for (all) aspects of business systems for a service deliver tower in line with the given standards and frameworksContinuously ensures processes are executed in line with frameworks and procedures (compliance, risk management) focusing on the service delivery tower and in close collaboration with PMI;
  • Financial and resource analysis to allow for an impact assessment of operational projects;Prepare management reports in collaboration with the data analysis team and aligned with the reporting framework (note : there should not be overlaps with reporting team responsibilities)Collects and analyzes data to detect deficient controls, duplicated effort, extravagance, fraud, or non-

  • compliance with laws, regulations, and management policies aligned with a given data framework;Verifies assets and liabilities by comparing and analyzing items and collateral to documentation;
  • Communicates audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers;
  • preparing final audit reports;Examines and evaluates financial and information systems, recommending controls to ensure system reliability and data integrity;
  • Improves protection by recommending changes in management monitoring, assessment and motivational practices, in the internal control structure and in operating processes;
  • identifying root causes and define corrective actions;Prepares, analyzes, and verifies reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial service condition and facilitate planning;
  • Reviewing and pre-approving DTP from a service delivery perspective ensuring harmonized quality standard across transitions ensuring operational processing standards are incorporated in DTP based on GSPM);
  • Act as subject matter expert from operations for projects (process, organizational and IT) and participate or lead projects (non-

    process related) as required;Act as subject matter expert from operations in transition projects to support the deliverables from SSC side (e.

    g. harmonized TIKA structure, telephony se-up and testing, etc.) and ensure compliant transitions;Responsible for raising best-

  • practices within the service delivery towers;Establish and proposes measures for improvement in own area of activity and address to the appropriate channels (idea management);
  • Provide insightful analysis and ideas that drive decision-making and risk mitigation aligned to SGBS strategy;Assist in developing risk-

    based review programs covering areas of financial, operational and compliance;Lead routine accounting compliance Auditing review end-

  • to-end business processes and coordinate internal / external audits as required;Collaborates effectively across SGBS functions to deliver a seamless audit;
  • Takes an independent view and contributes heavily in developing and challenging the risk assessment and controls testing strategy, designing appropriate actions to mitigate the risks;
  • Acting as a catalyst the drive the overall SGBS performance, value- driven and continuous improvement culture within the team;
  • Performs other duties as assigned by direct superiors.Qualifications5+ years of Financial Accounting and accounting audit, Budgets, and / or Financial Planning and Analysis;
  • A college degree in Business Admin, Accounting / Finance, Economics, quality accounting or equivalent work experience;SAP knowledge and other internal tools that are needed;
  • Familiarity with operational, financial, and quality procedures and regulations preferred.Project management experience;In depth understanding of quality control procedures and relevant legal standards;
  • Excellent knowledge of risk assessment, controlling and business processes;Knowledge of data analytics and tools is a plus.

    Excellent verbal and written communication skillsExperience building cross-functional relationshipsCustomer and quality focusedAttitude and aptitude to be successful in a growing companyAbility to learn quickly and adapt to a changing environmentStrong attention to detail, time management, and organizational skills.

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