Application Support Consultant – 2nd line
Basware
Iași
1 zi în urmă

Job Description

The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services.

Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.

TEAM DESCRIPTION AND RESPONSIBILITIES IN THIS POSITION

  • Providing Second line Support for incoming support requests
  • Consulting of customers regarding our own solutions via telephone and e-mail
  • Follow up and clearing of support requests via our support tool with respect to the agreed SLA
  • Collaboration with 3rd line and R&D or Infra teams to provide timely resolutions
  • Skills & Requirements

    To be successful in this position we would like you to have :

  • Ideally some experience in a customer facing role
  • You like working with and for customers
  • Strong sense of urgency and attention to detail
  • Problem solving abilities / mindset
  • Can work per defined procedures
  • You have a bachelor’s degree with a focus on computer programming / economics or experience through similar position(s)
  • Required skills and behavior :

  • You are customer oriented
  • You are a quick learner and you are eager to learn new things
  • Knowledge of XML, Regular Expressions (a plus)
  • Strong customer communication skills in English, other languages are plus.
  • LI-Hybrid

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