Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
As a Quality Assurance Analyst & Trainer, you are responsible for continuously improving the quality of the company’s deliverables by preventing, quickly detecting, and validating transaction and process defects, to deliver market and customer driven business results.
Also will be delivering most part of the trainings project based.
You will be working under responsibility of the Quality Lead / Operations Manager.
The person occupying the position will be in charge of :
Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans
Conducts audits and reviews / analyses data and documentation
Assists in the development of systematic approaches for assuring high quality services
Integrates and aligns the processes that will best achieve the desired results
Contribute / Innitiative in continuous improvement of processes and systems
Contribute / Innitiative in training strategy implementation
Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management
Compiles data and provides reports and analyses following internal and / or Customer requests concerning training and quality assurance
Content design and deliver training in any phase of a project on speciality area
Provides guidance and participates in the performance of audit procedures
Provides Coaching / Training on the QA findings + refresher trainings
Contributes to the creation and execution of the Continuous Process Improvement initiatives coming from QA findings
Job Requirements :
Interest in Quality Assurance, Coaching and / or Training, any experience in these areas would be an asset
Sector / industry experience in a fast-paced, demanding, high growth organisation
Excellent / fluent writing, spelling and grammar skills in English
Excellent communication ability including written and oral presentation skills.
Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs
Ability to think in creative and innovative ways
Observation skills, ability to notice small details
Strong critical and analytical skills are a must to perform quality control and audit procedures
Strong PC knowledge including related PowerPoint / Excel / Word
Natural ability to work collaboratively with others and a communication style that is open and transparent
Work with remote team(s)
Adaptable style that is comfortable within a high-energy, action-oriented culture
Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions finding
Proactive approach in addressing issues long-term and implementing long-lasting solutions
Have an ethical, objective and professional approach / behaviour in actioning the daily tasks
Identifying and reporting any issue / non-conformity to the Quality Assurance team and actively participating in the correction and prevention actions