Team Manager BG
eMAG
Chiajna, Romania
2 zile în urmă

Requirements :

  • Minimum 3 years relevant managerial work experience in a similar role;
  • You have strong verbal, written and interpersonal skills;
  • It is preferable to have knowledge of the Bulgarian language;
  • Ability to work independently with minimal supervision;
  • You must be self-motivated and possess superior time management skills;
  • Demonstrated software skills to include proficiency of Microsoft Excel, Outlook and Word;
  • Must have proven experience dealing with conflict management;
  • Excellent people management skills.
  • Competencies :

  • Analytical Skills - Ability to use thinking and reasoning to solve a problem;
  • Decision Making - Ability to make critical decisions while following company procedures;
  • Interpersonal - Ability to get along well with a variety of personalities and individuals;
  • Management Skills - Ability to organize and direct oneself and effectively supervise others;
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems;
  • Relationship Building - Ability to effectively build relationships with customers and co-workers;
  • Influence - skill at building agreement and cooperation and a unified sense of purpose, especially in approaching others and trying to persuade them as well.
  • Responsibilities :

  • Contracts negotiation with 3rdP service operators in order to build best in class delivery operations with emphasis on outstanding customer experience at an optimum cost;
  • Manage courier service providers in order to ensure reaching expected performance levels for quality of service, speed of delivery and costs.
  • Set the appropriate working relationships and supplier engagement framework to ensure contract execution;
  • Management of all delivery flows in the company in order to achieve best customer satisfaction and seeks automation opportunities and leverage technologies in order to have better results;
  • Define and implement new delivery services and new return services enabling eMAG to differentiate by premium services and to monetize (revenue stream on transport not only cost stream);
  • Plan to ensure the appropriate delivery capacity for successfully managing significant fluctuations in activity volumes;
  • Responsible for all the results and flows which can have a bad impact in accounts receivables area (undelivered parcels, back to sender parcels, cash on delivery return flow, damages and compensation flows);
  • Cooperate with the relevant operations, commercial & platform development people in order to ensure flawless and efficient customer order fulfillment;
  • Develop a high performing and motivated team of specialists to successfully manage the courier activity for providing excellent customer delivery services at optimum costs;
  • Manages problem resolution and quality, including complaint reports;
  • Regularly meets with stakeholders to ensure we meet their expectations;
  • Coordinate, complete and monitor daily reports for all the transportation related activities;
  • Compliance with internal regulations and working procedure, labor protection and inventory items;
  • Establish new working procedure or adjust the current one if it is needed and ensures that the team is respecting the working procedure and provides support;
  • Develop and maintain an optimal working atmosphere and a competitive and motivating reward system inside the team.
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