Database - Manageability - Senior Support Engineer
Oracle
RO-RO,Romania-Bucharest
3 zile în urmă

Preferred Qualifications

Oracle provides the world's most complete, open, and integrated business software and hardware systems.

The main responsibility of the role is to manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model.

Responsibilities

• Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

• Contributing to Knowledge Management content creation and maintenance

• Working with development on product improvement programs (testing, SRP, BETA programs etc) as required

• Operating within Oracle business processes and procedures

• Respond and resolve customer issues within Key Performance Indicator targets

• Maintaining product expertise within the team

• Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

• Participate in weekend rotations and shifts

• Work with development specialist in order to fix code issues

• Interact with experienced database specialists from various business areas

• Be up to date with the latest system configurations and product releases

Qualifications

• Proven professional and technical experience

• 3+ years of experience in database, network or system administrator role

• Excellent verbal and written skills in English as well as in local language

TECHNICAL SKILLS:

• Database administration and SQL: Oracle or other systems (DB2, SqlServer, etc …) and/or Operating system knowledge (Unix, Linux and/or Windows)

Following technical skills are a plus:

• Programming in C, Java, Perl and/or SQL/PL-SQL

• Understanding of Oracle Enterprise Manager features including

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