Client Technical Support Agent with English and Spanish
VON Consulting
19 zile în urmă
source : wowjob

Employer profile :

Multinational IT company.

Responsibilities :

This is an initial fixed term contract, with the possibility of continuing on another project.

Contract period : until July 30.

  • Provides technical guidance in activities associated with the identification, prioritization and resolution of reported problems by telephone and e-mail;
  • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers;
  • May prepare help desk incident reports and assist in hardware and software evaluation;
  • Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-
  • line system problems are resolved in an accurate and timely manner.


  • Student or University Graduate (Technical University Degree is an advantage);
  • 0-2 years of related work experience, or an equivalent combination of education and experience;
  • Good knowledge of Microsoft Operating Systems local and remote administration;
  • Good knowledge of the Microsoft Office family applications (especially Outlook);
  • Fluency in English and Spanish is mandatory;
  • Very good communication skills;
  • Customer service skills;
  • Flexibility and should be able to work shift patterns.

  • The possibility to work in a multinational company;
  • The possibility to work within a young team;
  • Flexible schedule;
  • Good salary package;
  • Other bonuses;
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